What can practices learn from John Lewis?
John Lewis HR and main board director Tracy Killen
Delegates at this year's VMPA/SPVS Congress will learn how to "thrive, not just survive" in tough economic times, taking advice from John Lewis director Tracy Killen, who is set to open the event.
Retail giant, The John Lewis Group, enjoyed a record-breaking Christmas period, with sales reportedly topping £35 million on December 27 alone.
But how have they managed to overcome tightening purse-strings and pressures on customer loyalty? Practice managers can find out on January 31 at the VPMA/SPVS Congress in Newport.
Main board director Tracy Killen will offer her take on what veterinary practices can learn from John Lewis. Being wife to the owner of Highcroft Vet Group, Richard Killen, Tracy is no stranger to the veterinary industry.
During the Congress, Tracy will also join accountant Mark Beaney on remuneration and bonuses, as well as taking part in the Leading your Team lecture stream alongside Katherine Eitel, US training and development expert.
For the full programme or to book online, visit the website.
Two independent vets have launched a podcast to help owners strengthen their bond with pets. Dr Maggie Roberts and Dr Vanessa Howie, who have worked in both veterinary practice and major charities, are keen to use their experience to enable people to give pets a better life.
