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Client care event to return this year
receptionist
CX Congress is the only national CPD event for veterinary customer care professionals.
CX Congress provides CPD for veterinary receptionists

The UK's only CPD event for customer care professionals is set to return for a second year. The CX Congress is run by the Cxclub, which endeavours to put customer service at the heart of veterinary practice.

Last year, the event saw veterinary receptionists gathered together for their first dedicated congress on improving client care.

Topics covered included the use of technology to enhance customer experience, coping with the last consult and improving client care for blind and partially sighted people.

The next event in June will have a 'how to' theme, with six interactive sessions focusing on a different aspect of customer care. Carolyn Crowe will explore the different personality types of clients, while Yolande Jansen will discuss the crucial role of body language in communication.

Tickets are selling out fast for the congress, which will take place at the same place and time as last year, at East Midlands Airport on 25 June, 2016.

For more information see www.cxclub.care or call 01476 565343

Become a member or log in to add this story to your CPD history

HMRC seeks feedback on locum employment categorisation

News Story 1
 HMRC has invited feedback to its communications regarding the employment status of locum vets and vet nurses.

A letter, sent from HMRC last year, provided guidance for practices categorising the employment status of locum veterinary surgeons and veterinary nurses.

It is now inviting anonymous feedback from those making employment status decisions on their communications. The survey takes 5-10 minutes to complete and closes on Friday, 6 February.

The survey can be accessed here. 

Click here for more...
News Shorts
Survey seeks ruminant sector views on antimicrobial stewardship

A new survey is seeking views of people working in the UK ruminant sector on how to tackle the challenge of demonstrating responsible antibiotic stewardship.

Forming part of a wider, collaborative initiative, the results will help identify the types of data available so that challenges with data collection can be better understood and addressed.

Anyone working in the UK farming sector, including vets and farmers,is encouraged to complete the survey, which is available at app.onlinesurveys.jisc.ac.uk