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One in four pet owners admit to missing vet appointments during pandemic
Pet owners revealed that fears around the spread of COVID-19 were the main reason for missed appointments.

Survey reveals impact of COVID-19 on veterinary care

A recent survey of more than 3,200 pet owners from across four countries has revealed that a quarter of pet owners have delayed or missed appointments during the COVID-19 pandemic.

The survey - commissioned by the global animal health association HealthforAnimals - showed that more than one in ten pets had missed essential routine treatments such as primary vaccines.

Owners cited concerns around exposure to COVID-19 outside of 'social bubbles' as one of the main reasons for missing appointments.

“These survey results reveal yet more worrying, secondary impacts of the pandemic, with pet owners reluctant to visit a veterinarian and animal health suffering as a result,” said Dr Simon Doherty, senior lecturer in Animal Health & Welfare at Queen’s University Belfast and former president of the BVA.

“The reality is that veterinarians and veterinary services have been recognised as essential throughout the pandemic because animal health is a core element of public health. If pets are not receiving routine healthcare including vaccination, we could see an increase in preventable diseases and other health issues.”

A large number of veterinary practices have taken steps to reduce the risk of spreading COVID-19, with 47 per cent of owners surveyed reporting that their veterinary practice offered digital or remote appointments. This is more than double what was reported before the pandemic.

Three quarters of pet owners who used veterinary telemedicine during the pandemic said that they were satisfied or extremely satisfied with the service. More than 60 per cent said that they would be more likely to seek a veterinary consultation if they could do so virtually.

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FIVP launches CMA remedies survey

News Story 1
 FIVP has shared a survey, inviting those working in independent practice to share their views on the CMA's proposed remedies.

The Impact Assessment will help inform the group's response to the CMA, as it prepares to submit further evidence to the Inquiry Group. FIVP will also be attending a hearing in November.

Data will be anonymised and used solely for FIVP's response to the CMA. The survey will close on Friday, 31 October 2025. 

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News Shorts
CMA to host webinar exploring provisional decisions

The Competition and Markets Authority (CMA) is to host a webinar for veterinary professionals to explain the details of its provisional decisions, released on 15 October 2025.

The webinar will take place on Wednesday, 29 October 2025 from 1.00pm to 2.00pm.

Officials will discuss the changes which those in practice may need to make if the provisional remedies go ahead. They will also share what happens next with the investigation.

The CMA will be answering questions from the main parties of the investigation, as well as other questions submitted ahead of the webinar.

Attendees can register here before Wednesday, 29 October at 11am. Questions must be submitted before 10am on 27 October.

A recording of the webinar will be accessible after the event.